Job Title: Service Advisor
Department: Service
Reports To: Operations Manager and Ownership
FLSA Status: Non-Exempt
Job Type: Full-Time, In Person, at Okoboji, Iowa
Parks Marina is seeking an experienced service advisor to assist one of the largest 2 location boat sales and service departments in North America. The Service Writer serves as the primary liaison between customers and the Service Department at Parks Marina. This position is responsible for greeting customers, writing and processing work orders, providing accurate estimates, and keeping customers informed throughout the service process. The Service Writer works closely with technicians, the Parts Department, and the Sales Department to ensure smooth workflow, timely repairs, and an exceptional customer experience.
This role requires excellent communication, organizational skills, and attention to detail. The Service Writer plays a key role in ensuring that service operations run efficiently while building strong, professional relationships with Parks Marina’s customers.
Essential Duties and Responsibilities
Customer Service & Communication
● Act as the first point of contact for customers requiring service, repairs, or maintenance.
● Listen to customer concerns, document symptoms or requests accurately, and translate them into clear
work orders.
● Provide cost estimates, explain service recommendations, and obtain customer approval prior to work.
● Communicate with customers throughout the service process, providing timely updates on repair status,
costs, and completion timelines.
● Ensure all customer interactions reflect Parks Marina’s standards of professionalism and service quality.
Work Order & Administrative Oversight
● Create, process, and close work orders with accuracy and attention to detail.
● Record labor, parts, and materials in the service management system.
● Coordinate with the Parts Department to verify parts availability and order necessary items for jobs.
● Assist the Service Manager with warranty submissions, documentation, and claims tracking as needed.
● Review service tickets for accuracy before billing, ensuring prompt and proper invoicing.
Coordination & Workflow
● Schedule service appointments and coordinate technician assignments to optimize productivity.
● Communicate effectively with technicians to ensure accurate job documentation and smooth workflow.
● Support the Service Manager in maintaining shop organization, efficiency, and customer satisfaction.
● Help identify opportunities to improve service department processes and customer experience.
Qualifications:
● Previous experience in a service-related environment (marine, automotive, RV, or similar) strongly
preferred.
● Strong customer service skills with the ability to communicate clearly and professionally.
● Basic knowledge of mechanical systems or service processes (marine industry experience a plus).
● Excellent organizational skills and attention to detail.
● Proficiency with computers, service management systems, and Microsoft Office tools.
● Ability to multitask and manage competing priorities in a fast-paced environment.
● High level of professionalism, integrity, and teamwork.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met to successfully perform the
essential functions of the job:
● Work is performed primarily indoors in a service office/shop environment with some exposure to outdoor
marina facilities.
● Must be able to move around boats, docks, and service areas to inspect jobs as needed.
● Ability to lift up to 25 lbs occasionally.
● Must be comfortable working around water, boats, and mechanical equipment.
Performance Expectations
● Ensure timely and accurate creation and processing of all work orders.
● Provide clear, professional communication to customers at every stage of the service process.
● Support efficient scheduling and workflow across the Service Department.
● Collaborate effectively with technicians, parts personnel, and management.
● Contribute to high levels of customer satisfaction and repeat business through exceptional service.